Multilingual WhatsApp AI Agent for Lead Operations
Built a production AI WhatsApp agent with persistent memory, automated scheduling, lead qualification, and CRM pipeline updates in real time.
< 18 seconds
Lead Response Time
Average first-response latency measured over last 90 days.
85%
Manual Triage Reduction
Measured from baseline support workload before launch.
+43%
Qualified Meetings Booked
Quarter-over-quarter increase in sales-qualified appointments.
Business Challenge
Inbound leads were handled manually across WhatsApp and phone. The client was losing after-hours opportunities and spending too much time on repetitive triage.
Execution Architecture
Event-driven AI orchestration with multilingual NLU, memory store, intent routing, and escalation policies for human takeover.
Modules Activated
- Customer Operations Engine
- Automation and Orchestration Layer
- Revenue and Pipeline Control
Stack & Integrations
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